Project Healing Waters Fly Fishing (PHWFF), Inc., a nation-wide non-profit 50l (c)(3) organization incorporated in Maryland in 2007, is seeking a Chief Development Officer.  PHWFF is dedicated to the physical and emotional rehabilitation of disabled active military service personnel and disabled veterans through fly fishing and associated activities including education and outings.  As the Nation’s premier nonprofit organization, Project Healing Waters Fly Fishing, Inc. envisions a community where all participants can heal.  We hold the following core values as central to our success:

Compassion – Our organization enables the physical and emotional recovery of our participants as it restores the bond of trust that they built while serving this great Nation

Accountability – Our organization remains accountable to our Nation, to our participants, to our volunteers, to our sponsors, and to our donors

Consistency – Our organization reliably provides high-quality programs for all volunteers and participants based-upon well-understood standards of excellence

Community – Our organization creates a sense of family by supporting one another with dignity, passion, respect, and humility

PHWFF Headquarters is located in La Plata, Maryland, within commuting distance of Washington D.C.  PHWFF established its first program at the Walter Reed Army Medical Center in 2005.  Since 2005, PHWFF expanded to include 24 Regions, encompassing 213 Programs, serving disabled veterans in all 50 States and the U.S. Military Hospital in Landstuhl, Germany.  PHWFF maintains a small Headquarters Staff of 11 full-time personnel assisted by 3500 volunteers nationwide to support the organization’s mission, vision, and core values.

To Apply

Interested candidates should submit their resume and cover letter to:  Your resume should include relevant experience, educational background, as well as two to three references.

Thank you for your interest in Project Healing Waters Fly Fishing!


Customer Relationship Management Administrator

Job Description

Authority and Responsibility

Project Healing Waters’ CRM Administrator represents a full-time position within the Project Healing Waters Headquarters organization and reports to the Chief Administrative Officer. In partnership with the CAO, the CRM Administrator position is the primary point of contact for the Salesforce platform and oversees all aspects of its administration, development, and data quality.

Job Description

This position is responsible for ensuring that the configuration and related internal customer support serves the organization’s needs. Responsibilities for additional applications built on the Salesforce platform fall under this position as well.  The CRM Administrator has the following responsibilities:

  1. Administer the Salesforce platform: Ensures proper security measures are in place and are followed.  Manages security settings that provide user access to data. Ensures controlled process in the delivery of new functionality including migration of changes across development, test and production instances. Serves as a technical point of contact for the Salesforce platform and related applications to implementation partners and internal users seeking integration or data sharing.   Manages batch and scheduled reports, processes and integrations to ensure proper functioning. Provides expertise and advice on Salesforce products and solutions.
  1. Configure and customize Salesforce and extended applications: Configures Salesforce and related applications to satisfy organization’s requirements. Collaborates with staff to determine reporting and dashboard requirements. Creates ad hoc and customized reports and dashboards. Creates and manages email templates, document creation templates, validation rules, approval processes, workflow rules, process builder actions, lightning pages, page layouts, data fields, sharing rules, list views, auto-assignment rules, triggers and other Salesforce features. Configures integrations with other internal and external applications.   Implements periodic application releases as delivered by vendors.
  1. Provide Community User and application support: Works directly with internal users to provide application support by responding to CRM problems; analyzes the cause of and resolves production issues.  Works with user to manage expectations for delivery and participation, establishing timelines for joint efforts and working to maintain user engagement and adherence to schedule.  Provides individual and group training and produces training materials (videos, documentation, help sections). Oversees evaluation of periodic updates of installed Salesforce applications.
  2. Maintain integrity of Salesforce data: Maintain a consistently high level of quality of application data through continuous data quality oversight and maintenance. Identify duplicate and incomplete records and work with programs for resolution.  Manage bulk data imports and updates. Work closely with CAO to maintain data standards. Assist with data analysis.
  3. Provide testing support: Assists with planning and testing of Salesforce and application enhancements, fixes and updates including the development and execution of test plans and scripts and the coordination of user acceptance testing. ​

Required Qualifications

This is an extraordinary opportunity for an individual with extensive CRM experience to grow and further develop a well-established non-profit organization. The successful candidate will work collaboratively with a high-performance management team. Required qualifications include:

  1. Minimum BS/BA degree with at least 3 years of experience in CRM administration. Salesforce Administrator certification preferred.
  2. Deep understanding of the Salesforce platform as well as Salesforce CRM best practices and resources.  Knowledge of Salesforce Service Cloud, Marketing Cloud, and Non Profit Success Pack.
  3. Familiarity with Salesforce AppExchange offerings, including Form Assembly, Constant Contact, Verified Volunteers, and API integration platforms.
  4. Familiarity with fundraising, grants management, and event management are a plus. Familiarity with IT principles and practices.  Broad-based knowledge of information technology and business applications.
  5. Excellence in organizational management with the ability to teach, coach, and mentor Community Users to implement and maintain CRM.
  6. Track record of effectively leading and implementing a CRM; excellent project management skills
  7. Creative and diplomatic under pressure with exceptional interpersonal and presenting skills
  8. Strong written and verbal communication skills; a persuasive and passionate communicator
  9. Ability to manage and prioritize multiple tasks in a dynamic work environment
  10. Passion, humility, integrity, positive attitude, mission-driven, and self-directed