As the Nation’s premier nonprofit organization, Project Healing Waters Fly Fishing, Inc. envisions a community where all participants can heal.  We hold the following core values as central to our success:

Compassion – Our organization enables the physical and emotional recovery of our participants as it restores the bond of trust that they built while serving this great Nation

Accountability – Our organization remains accountable to our participants, to our volunteers, to our sponsors, and to our donors

Excellence – Our organization reliably provides high-quality programs for all volunteers and participants based-upon well-understood standards of excellence.

Community – Our organization creates a sense of family by mentoring and supporting one another with dignity, passion, respect, and humility

To Apply

Interested candidates should submit their resume and cover letter to:  Your resume should include relevant experience, educational background, as well as two to three references.

Thank you for your interest in Project Healing Waters Fly Fishing!



Contact Relationship Management (CRM) Administrator

Applications must be received by August 5, 2019 for consideration

Job Description


Project Healing Waters Fly Fishing (PHWFF), Inc., a nation-wide non-profit 50l (c)(3) organization incorporated in Maryland in 2007, is dedicated to the physical and emotional rehabilitation of disabled active military service personnel and disabled veterans through fly fishing and associated activities including education and outings.

Authority and Responsibility

PHWFF CRM Administrator is a full-time position at the Headquarters office and reports to the Chief Administrative Officer (CAO). In partnership with the CAO, the CRM Administrator position is the primary point of contact for the Salesforce platform and oversees all aspects of its administration, development, and data quality.

This position is responsible for ensuring that the CRM configuration is customized and maintained to serve the organization’s information and data management requirements. This position also requires providing ongoing support and training for the staff and volunteer leadership.

Responsibilities for additional applications built on the Salesforce platform fall under this position as well. The CRM Administrator retains the following responsibilities:

Administration of the Salesforce platform:
⦁ Create, implement and manage security settings/measures
⦁ Issue track and manage user licenses
⦁ Oversee and manage Salesforce community sites and users
⦁ Ensure controlled processes to deliver new functionality which includes the migration of new features between sandbox and production environments
⦁ Serve as a subject matter expert for Salesforce and 3rd party applications such as Form Assembly, Cazoomi and Appinium’s Learn/View Trac Learning Management System
⦁ Create and analyze reports/dashboards to track metrics and ensure goals are met
⦁ Provide council and advice on new Salesforce products and solutions

Configure and customize Salesforce along with integrated applications:
⦁ Configure Salesforce and related applications to satisfy organizational requirements.
⦁ Collaborate with staff to determine reporting and dashboard requirements. Create ad hoc and customized reports and dashboards.
⦁ Create and manage:
⦁ Email templates
⦁ Validation rules
⦁ Approval processes
⦁ Workflow rules
⦁ Process builder actions
⦁ Chatter groups
⦁ Lightning pages
⦁ Page layouts
⦁ Data fields
⦁ Sharing rules
⦁ List views
⦁ Auto-assignment rules
⦁ Triggers and other Salesforce features
⦁ Configure integrations with other internal and external applications

Provide Community User and application support:
⦁ Work directly with internal users to provide application support by responding to CRM problems
⦁ Analyze the cause of and resolve production issues
⦁ Work with user to manage expectations for delivery and participation
⦁ Establish timelines for joint efforts and work to maintain user engagement and adherence to schedule
⦁ Provide individual and group training
⦁ Produce training materials (videos, documentation, help sections)
⦁ Oversee evaluation of periodic updates of installed Salesforce applications

Maintain integrity of Salesforce data:
⦁ Maintain a consistently high level of quality of application data through continuous data quality oversight and maintenance
⦁ Identify duplicate and incomplete records and work with programs for resolution
⦁ Manage bulk data imports and updates
⦁ Work closely with CAO to maintain data standards
⦁ Assist with data analysis

Provide testing support: Assist with planning and testing of Salesforce and application enhancements, fixes and updates including the development and execution of test plans and scripts and the coordination of user acceptance testing.

Supports Information Technology (IT) functions: Works in collaboration with IT consultants and contractors as needed. Research technology related best practices, applications and software. Make recommendations for long term technology goals.

Required Qualifications

This is an extraordinary opportunity for an individual with extensive CRM experience to grow and further develop a well-established non-profit organization. The successful candidate will work collaboratively with a high-performance management team. Required qualifications include:

⦁ Minimum BS/BA degree with at least 3 years of experience in CRM administration.
⦁ Deep understanding of the Salesforce platform as well as Salesforce CRM best practices and resources. Knowledge of Sales Cloud and Non-Profit Success Pack
⦁ Familiarity with Salesforce AppExchange offerings and API integration platforms
⦁ Broad-based knowledge of information technology principles and best practices
⦁ Must possess excellent communication skills, verbal and written, with the ability to teach, coach, and mentor Community Users to implement and maintain the CRM
⦁ Track record of effectively leading and implementing a CRM
⦁ Excellent project management and organizational skills
⦁ Creative and diplomatic under pressure with exceptional interpersonal and presenting skills
⦁ Ability to manage and prioritize multiple tasks in a dynamic work environment
⦁ Passion, humility, integrity, positive attitude, mission-driven, and self-directed

Preferred Qualifications

⦁ Understanding of non-profit organizations
⦁ Salesforce Certified Administrator
⦁ Familiarity with Form Assembly, Constant Contact, Sterling Volunteers, and Learn Trac/View Trac
⦁ Familiar with Salesforce Flow Builder
⦁ Should have the ability to work with a diverse population
⦁ Knowledge of Microsoft Office 365, Skype for Business, Zoom, Adobe
⦁ Proven ability to think analytically

Applications must be received by August 5, 2019 for consideration